FAQ’s

Our team ensures that every provider we bring to the platform is fully licensed and in good standing. Providers who apply are required to provide proper licensure documentation, proof of identity, and references from other licensed practitioners who have worked with them. We then cross-check their licensure information with their respective state licensing board.

In addition to checking credentials, each potential provider needs to complete a case study exam by a licensed clinician and a be evaluated in a video interview. The result of this rigorous 4-5 week process is that only about 15% of the therapists who apply to work through Upp Therapy are accepted to the platform.

We also show the full licensing information for each provider to make it easy for you to do your own due diligence on your counsellor.

Upp Therapy may be right for you if you’re looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help. We also have counsellors who are specialized in specific issues, such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self-esteem and more.

Upp Therapy is not the right solution for you if any of the following is true:

• You have thoughts of hurting yourself or others
• You are a minor or you are under the care of a legal guardian
• You are in an urgent crisis or an emergency
• You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care
• You were required to undergo therapy or counselling either by a court order or by any other authority
• You do not have a device that can connect to the Internet or you do not have a reliable Internet connection

We are totally obsessed about securing your privacy and confidentiality. We have built a state-of-the-art technology, operation, and infrastructure with one thing in mind: protecting your privacy and safeguarding the information you provide. Our privacy and confidentiality standards are by far more advanced than what is required by law or regulations, so you can feel safe and comfortable.

• You don’t need to identify yourself (see more about staying anonymous here).
• Everything you tell your counsellor is protected by strict federal and state laws.
• We don’t cooperate or work with any insurance companies or employers, so nothing needs to be shared, reported or filed with them.
• You can always click the “Shred” button next to each message that you’ve sent so it will no longer show in your account.
• All the messages between you and your counsellor are secured and encrypted by banking-grade 256-bit encryption.
• Our servers are hosted in an “A Grade” facility, ensuring the best-in-class security and protection.
• Our browsing encryption system (SSL) follows modern best practices, providing world class online security and encryption.
• Our databases are encrypted and scrambled so they essentially become useless in the very unlikely event that they are being stolen or inappropriately used.

If you wish for any of your information or records to be released to a third party, please let your counsellor know. Your counsellor will send you an authorization form that you will need to fill and sign before your information can be released.

I’m a licensed counsellor. How can I provide services using Upp Therapy?

Please start the application process by clicking here.